Welcome to our FAQs page, where we provide answers to some of the most commonly asked questions about our custom soccer jerseys and kits. Our goal is to provide you with all the information you need to make informed decisions about your purchase, and we hope to address any concerns or queries you may have. If you cannot find the answer you are looking for, please do not hesitate to contact us directly and our friendly and knowledgeable customer service team will be happy to assist you.

Frequently Asked Questions

How can I place an order for custom soccer jerseys?

Placing an order for custom soccer jerseys is easy! Simply navigate to the product page of the jersey or kit you would like to customize, select the appropriate options for size, color, and quantity, and click "Add to Cart". If you need to provide additional information for customization, such as logos, sponsors, names, or numbers, please make sure to note this in the "Special Instructions" field during the checkout process.

After you have completed your order, please email us any additional information or design files to info@soccerbob.com . Our team will review your order and reach out if any additional information is needed. Once we have everything we need, we will start production on your custom soccer jerseys right away!

What is your minimum order quantity?

Our custom soccer jerseys have no minimum order quantity, so you can order as many or as few as you need. We understand that every team has different needs, and we want to be as flexible as possible in accommodating those needs. If you're interested in placing a wholesale order, we'd be happy to discuss your options and work with you to find the best solution for your team or organization. Just get in touch with us to start the conversation.

What materials are used to make the soccer jerseys and kits?

We use high-quality materials in the production of our custom soccer jerseys and kits. Our standard fabrics include polyester and mesh, which provide durability, breathability, and moisture-wicking properties to keep players cool and dry on the field. Additionally, we offer a range of specialized fabrics for different needs, such as lightweight and stretchy fabrics for improved mobility, or UV-resistant fabrics for outdoor play. All of our materials are carefully selected to ensure the highest quality and comfort for our customers.

How long does it take to receive my order?

The time it takes to receive your order is broken down into two parts: processing time and shipping time.

I. Processing Time:
If your order does not require printing, it will take 1-2 working days to process.
For standard processing, which includes printing, it will take 2-3 working days to process.
For advanced processing, which includes complex printing, embroidery or advanced custom designs, it will take 4-6 working days to process.

II. Shipping Time:
We offer DHL, UPS, and FedEx shipping options, which typically take 5-8 working days to arrive after your order has been processed.

Please note that processing time is in addition to shipping time and that delivery times may be affected by factors such as customs procedures or local postal services. We will provide you with a tracking number once your order has shipped so that you can keep an eye on its progress.

Can I see a sample of my design before placing an order?

Yes, we offer a digital mockup of your design for your approval before production. Once you have submitted your order and design specifications, our design team will create a digital proof that will be sent to you via email. You will have the opportunity to review and approve the design before we begin production on your custom soccer jerseys or kits.

What is the diffrent between sublimated and heat press printing?

Heat press printing is a cost-effective way to add names, numbers, logos, and sponsor information to our existing soccer jerseys. With no minimum order requirements, it offers quick turnaround time for customers who need to customize jerseys in a short amount of time.

Sublimation printing involves transferring designs onto fabric through a heating and pressing process. This method produces vibrant and long-lasting colors that become part of the fabric rather than staying on top. Sublimation printing is particularly suitable for complex designs with multiple colors, gradients, and photographic images, as it can accurately replicate intricate details and patterns without affecting the breathability of the jersey material.

While it may be slightly more expensive than heat press printing, sublimation printing offers a high-quality and durable option for customers who want long-lasting and vibrant designs. The production cycle for sublimation printing takes 3-5 working days, and no minimum order requirements also. Overall, sublimation printing provides a premium choice for customers who want high-quality and customized jerseys.

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, please contact us within 7 days of receiving your order and we'll do our best to make it right. Please note that customized items are not eligible for return.

How do I choose the right size for my team's jerseys or kits?

Choosing the right size for your team's jerseys or kits is an important step in ensuring that your players are comfortable and can perform at their best. Here are some tips to help you select the right size:

Check the size chart: To use our size chart, simply locate the jerseys you're interested in and click on the "Size Chart" link. You'll be able to view a chart that lists the relevant measurements for each size, such as 1/2 bust, jersey length, shorts length, recommended height and weight. Take note of these measurements and compare them to your own measurements to determine the best size for you or your team members.

Take measurements: To ensure the best fit, measure each player's chest, waist, and hips, and compare them to the size chart. If a player falls between sizes, it's usually best to size up to ensure a comfortable fit.

Consider the fit: Consider the type of fit your team prefers. Some teams prefer a tighter, more fitted look, while others prefer a looser fit. Keep in mind that a looser fit may provide more breathability and mobility, while a tighter fit may reduce drag and improve performance.

By following these tips and taking the time to select the right size, you can ensure that your team is comfortable and ready to perform on the field.

What is your payment process?

We accept payment through both Shopify's secure payment system and PayPal, which both accept all major credit cards. Full payment is required before we begin processing your order.

Do you offer discounts for large orders?

Yes, we offer discounts for bulk orders. Orders of 50 or more custom soccer jerseys and kits are eligible for a discount. The exact discount amount may vary based on the specifics of your order, such as the number of jerseys and kits, the customization options, and the shipping location.

Our bulk order discounts are designed to help you save money while still providing high-quality custom soccer jerseys and kits for your team. So if you're looking to outfit a large group of players, be sure to take advantage of our bulk order discounts.

How do I provide my team's logos or artwork for customization?

To provide your team's logos or artwork for customization, you can simply email them to our customer service team after placing your order. This is the preferred method of submission as it ensures that the files are properly formatted and the quality is suitable for printing. We accept a variety of file formats, including JPEG, PNG, PDF, and AI. Please make sure to include your order number and team name in the email subject line for easy identification. Our customer service team will review the files and confirm if they are suitable for customization. If there are any issues with the files, we will work with you to resolve them and ensure that the final product meets your expectations.